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Privacy Policy

 

Last Updated: March 2, 2026

 

1. Scope

 

KSL Diagnostics ("KSLDX," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use `www.ksldx.com`, related web pages, forms, portals, mobile experiences, and other digital properties that link to this Policy (collectively, the "Platform").

 

This Policy does not replace any notice specific to protected health information ("PHI") under the Health Insurance Portability and Accountability Act ("HIPAA"). If you receive services subject to HIPAA, please also review our HIPAA Notice of Privacy Practices. If there is a conflict, the HIPAA notice controls for PHI.

 

2. Information We Collect

 

We may collect personal information directly from you, automatically through your use of the Platform, and from service providers or other third parties.

 

Categories may include:

 

  • Identifiers: name, email address, phone number, mailing address, IP address, online identifiers, account identifiers.

  • Commercial and transaction data: requested services, communications history, invoice/payment-related records.

  • Internet or network activity: browser type, device information, pages viewed, interactions, referral URLs, approximate location derived from IP.

  • Professional or employment information: job title, organization, application/resume details (if applying for a role).

  • Geolocation data: approximate or precise location where permitted by your device/browser settings.

  • Audio/visual data: call recordings (if disclosed), voicemail files, support attachments.

  • Inferences: preference or interest profiles based on Platform interactions.

  • Sensitive data: limited sensitive personal information when necessary for operations, legal compliance, or authorized service delivery.

 

We may also receive de-identified or aggregated information that cannot reasonably identify you.

 

3. Sources of Information

 

We collect information from:

 

  • You directly (forms, email, phone, account interactions).

  • Your device/browser (cookies, pixels, analytics technologies).

  • Vendors and partners supporting hosting, analytics, communications, advertising, security, and operations.

  • Public and lawful third-party sources.

 

4. How We Use Information

 

We may use personal information to:

 

  • Provide requested services, support, and account administration.

  • Process payments, invoicing, and related financial operations.

  • Operate, maintain, and improve the Platform and user experience.

  • Communicate with you, including service updates and responses to requests.

  • Send marketing communications where allowed by law.

  • Measure, personalize, and optimize content and outreach.

  • Detect, prevent, and investigate fraud, abuse, and security incidents.

  • Comply with legal obligations, regulatory requirements, and enforcement requests.

  • Establish, exercise, or defend legal claims.

  • Support business transactions such as mergers, acquisitions, financing, or asset sales.

 

5. How We Disclose Information

 

We may disclose personal information to:

 

  • Service providers and contractors supporting business operations.

  • Professional advisors (legal, tax, audit, compliance).

  • Government, regulators, law enforcement, and courts when required.

  • Parties involved in corporate transactions.

  • Advertising and analytics partners for measurement or targeted advertising activities where permitted.

  • Other parties with your consent or at your direction.

 

We do not sell personal information for money. We may share certain identifiers, internet activity, and related data with analytics/advertising partners in ways that may be considered "sharing" or "targeted advertising" under some state privacy laws.

 

6. Cookies and Similar Technologies

 

We use cookies, pixels, SDKs, and similar technologies for:

 

  • Core website functionality.

  • Performance and analytics.

  • Personalization.

  • Advertising/retargeting.

 

You may control cookies through browser settings and any consent tools provided on the Platform. Blocking cookies may affect some Platform features.

 

7. Data Retention

 

We retain personal information for as long as reasonably necessary to:

 

  • Provide services.

  • Meet legal, regulatory, accounting, and recordkeeping obligations.

  • Resolve disputes and enforce agreements.

  • Maintain security, fraud prevention, and backup/business continuity processes.

 

Retention periods vary based on data type, purpose, and legal requirements.

 

8. Security

 

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure. You are responsible for protecting account credentials and using secure channels when sharing sensitive information.

 

9. Third-Party Sites and Services

 

The Platform may link to third-party websites or tools not controlled by KSLDX. Their privacy practices are governed by their own policies, not this Privacy Policy.

 

10. Children's Privacy

 

The Platform is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the Platform. If you believe a child has provided information through the Platform, contact us so we can review and delete as appropriate.

 

11. U.S. State Privacy Rights

 

Depending on your state of residence and applicable law, you may have rights to:

 

  • Confirm/access personal information.

  • Obtain a portable copy of certain data.

  • Correct inaccuracies.

  • Delete personal information.

  • Opt out of sale, targeted advertising, or certain profiling.

  • Appeal a denial of a rights request.

  • Limit certain uses of sensitive personal information (where applicable).

 

Rights may be limited where exemptions apply, including HIPAA-regulated information and other legally exempt data.

 

To submit a request, contact us using the details below. We may verify your identity and authority before acting on requests.

 

12. Marketing Choices

 

You may opt out of marketing emails by using the unsubscribe link in the message. You may also contact us to update communication preferences. Operational/service messages may still be sent as needed.

 

13. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Updates become effective when posted with a revised "Last Updated" date.

 

14. Contact Us

 

KSL Diagnostics

55 Amherst Villa Road, Suite 2

Buffalo, NY 14225 USA

Phone: 1-800-960-1080

Email: info@ksldx.com

 

For privacy rights requests, include:

 

  • Full name and contact information.

  • State of residence.

  • The specific right/request you are submitting.

  • Any details needed to identify relevant records.

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